Caller ID for VoIP
Collects all Inbound and Outbound call information on Voice over Internet Protocol (VoIP) phone traffic. The output data format matches our Whozz Calling? analog devices, providing software compatibility across product lines.
This device is a passive network packet sniffer or "network tap". All VoIP traffic of interest flows through the unit, while circuitry connected in parallel with the Ethernet transmit and receive pairs inspect data packets. This failsafe approach provides uninterrupted voice transmission, regardless of whether the Vertex is operational.
The Vertex is designed to work only with standard, non-encrypted, SIP (Session Initiation Protocol) signaling from the VoIP provider. Although most VoIP providers use unencrypted SIP, please verify with your provider before ordering.
Pricing is licensed based. Caller ID will be displayed for the licensed number of simultaneous calls (voice channels) in progress. For example, a Vertex with a 2 channel license unit will report Caller ID on only the first 2 calls.
If you do not have an application that integrates CallerID.com products, our free EL Popup software can be used for simple popup and logging applications. All call records are easily accessible for display, sorting, searching and exporting.
More robust programs for office applications can be purchased from our general office software partners. These programs contain features to add customer records, call notes for each conversation, pre-programmed and customizable call reports.
CallerID.com has partnered with many industry-specific application providers in the Restaurant/Hospitality, Taxi/Dispatch, Automotive, and Service industry. We have links to most companies that have integrated CallerID.com products on our Software Partners page.
The Vertex has 2 Ethernet VoIP Bridge Ports in order to monitor VoIP traffic. The Vertex should be connected such that all VoIP traffic flows through these Bridge ports. The unit analyzes the VoIP packets and sends call records out via an Ethernet output port or Serial port.
The overwhelming majority of VoIP installations are referred to as Cloud, Cloud Hosted, or a Hosted PBX. These providers simply send customer phones which are then connected to the local area network. All configuration, setup, switching, voice mail, automated attendant, call cueing, and call control is performed by the service provider's host computer in the cloud. Vertex units are designed for Hosted VoIP, but will work with the majority of Managed applications using SIP trunks.
Installation instructions and diagrams are included for various architectures and free technical support is available during the warranty period.
|6.0" W x 7.1" D x 1.4" H
|10" x 12" x 6"
|3 lbs. (1.4kg)
|7 lbs. (3.2kg)
|External Power Supply
|Output 9VDC, 1A - Center Negative
|Domestic Supply Input
|110V-240V, 50-60Hz, Interchangeable Prongs
|Less than 500mA
|VoIP Monitoring Ports
|RJ45, 100BaseT Ethernet Pass-through, no termination endpoint
Input/Output - RJ45, 100Base-T Ethernet endpoint, DHCP or Static IP
Output only: DB9 RS232, 1200, 9600, or 38400 Baud, N, 8, 1
|UL, SA and FCC
PricingProper Vertex Sizing
Vertex hardware uses voice channel licensing. The license enables a set number of voice channels to deliver Caller ID or outgoing call data concurrently. When a call is in progress, either incoming or outgoing, a voice channel within the unit is occupied.
If the number of voice channels in progress exceeds the license, the Vertex will not report Caller ID (or outgoing call data) for that call. Instead, on an incoming call, the Caller ID number will show the last 2 digits of the phone number as "xx" and the Caller ID name will show, "Channels Exceeded".
Take for instance, a Vertex licensed for 2 channels. One employee is calling a vendor. One employee is taking an order from a customer. Two conversations are in progress, so 2 voice channels within the Vertex are occupied. If a subsequent customer calls the location, the Vertex will report "Channels Exceeded".
The number of voice channels should match the maximum number of concurrent calls normally experienced. Remember, this includes outgoing calls as well. Depending on the environment, this may or may not have anything to do with the number of VoIP phones actually being monitored. If a user has recently switched from analog phone lines to VoIP, chances are the number of voice channels needed would closely match the number of analog lines previously used.Examples:
- Vertex is connected such that it is monitoring 6 VoIP phones. There are 3 employees that take orders and 2 back office employees normally at the location. During off-peak hours, the 2 back office staff could be both on the phone, and at most, 2 employees would be involved with incoming orders. This scenario would require a 4-channel Vertex license. At peak hours, 3 calls can routinely arrive for order-takers, while one outgoing call may be in progress. Again, a 4-channel situation.
- The customer has recently switched from analog phone lines to VoIP service. They had 3 phone lines before they switched. One of the lines was primarily used for Faxes and/or a Credit Card machine. Chances are, a 2-channel Vertex would meet this customers immediate needs.
When the Vertex voice channel license needs to be increased, it is accomplished with an activation code. The Vertex Configuration Tool is used to access the unit and load the code supplied from CallerID.com In most cases, the cost associated will be equal to the price difference between the two licenses.