At least one of your customers have inquired about Caller ID popup screens within their application. Now you need to determine which hardware will integrate into their system, the MSRP, and your cost.
Your customer will need either analog Whozz Calling? devices (Basic or Deluxe) or the Vertex unit for VoIP service. Once it is determined the exact unit needed, you can find the retail price and your cost on the Dealer Pricing page.
Look up the model number of the phones your customer is using to determine whether an analog or VoIP device is required.
Your customer uses "off-the-shelf" phones
If the phones can be purchased from any local retailer, then an analog Whozz Calling? unit is required. Standard phone cords connect wired analog phones and wireless base sets.
Most Software companies have integrated either Whozz Calling? Basic or Deluxe units, connected either via Serial Port or Ethernet. Some have written their application for multiple type units. Software companies have integrated either units, connected either via Serial Port or Ethernet. Some have written their application to multiple type units.
Determine the appropriate Whozz Calling? hardware to purchase using the Product Selection Guide.
Your customer uses VoIP phones
Instead of a phone cord, wired VoIP phones are connected with an Ethernet cable. Wireless VoIP phones use a base set connected with an Ethernet cable. If using VoIP phones, then the installation requires the Vertex product.
- Mitel (not compatible)
The Vertex unit is compatible with any software that has integrated into CallerID.com hardware.
Your customer uses a phone switch
If your customers' phones are extensions off a phone system switch, then it needs to be determined what type of external phone lines are feeding the switch.
- AT&T Merlin
If analog phone lines are feeding the phone switch (direct from the provider, cable box or other analog converter, see below) then an analog Whozz Calling? unit is required. Use our Product Selection Guide to determine the appropriate Whozz Calling? hardware needed.
If there is a SIP trunk (VoIP) connection to the phone switch then a Vertex "CallerID for VoIP device" is required.
If an ISDN-PRI feed is present, then CallerID.com has no hardware solution.
Your customer states they have "Digital" or "VoIP" service
Many customers will simply state that they have "Digital" or "VoIP" service when they actually have a device such as a cable modem or other equipment on-site that converts the incoming signaling to analog lines. Checking the phones they are using is always the most prudent method of determining the type of Caller ID equipment required.
We have an additional document, complete with interview questions, that will help you determine whether the customer will need analog or VoIP Caller ID hardware.