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Installation Diagrams for CallerID.com Products

Typical installations are shown for Serial Port and Ethernet Link Whozz Calling? units with Telephone System Switches installed and without Telephone System Switches simply using standard single line, 2-line, or 4-line telephones.

Understanding the difference between Modular Duplicators and Splitters

Serial Port Whozz Calling? with Telephone Switch

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In order to capture Caller ID, it is required that the "Whozz Calling?" unit be connected to the main incoming lines before they terminate into a telephone system switch. Most likely, professional telephony tools and connecters will be needed for the installation. If you are not exceedingly familiar with your phone system wiring, contact a telephone technician specializing in internal building wiring. Although the unit may have both input and output telephone line ports, it is recommended that the unit be connected in parallel with phone lines.

The "Whozz Calling?" unit is usually placed next to the host computer. The EL Popup software from CallerID.com allows you to use any computer as the host. Many other software applications require that the host computer be your network server. The computer connection uses a straight DB9 M-F serial cable. Alternatively, a "USB-to-Serial Port Adapter Cable" along with software drivers can be used.

Serial Port Whozz Calling? without Telephone Switch

Serial_No_Switch_Wht.png

If your company simply uses standard single line, 2-line, or 4-line phones, the “Whozz Calling?” unit is usually placed next to the host computer. The EL Popup software from CallerID.com allows you to use any computer as the host. Many other software applications require that the host computer be your network server.

Phone connections can be accomplished using the appropriate modular adaptors. Although the unit may have both input and output telephone line ports, it is recommended that the unit be connected in parallel with phone lines.

The computer connection uses a straight DB9 M-F serial cable. Alternatively, a “USB-to-Serial Port Adapter Cable” along with software drivers can be used.

Ethernet Link Whozz Calling? with Telephone Switch

Ethernet_Tel_Switch_Wht.png

If your company uses a telephone system switch, the unit would be installed similar to this diagram. In order to capture Caller ID, it is required that the “Whozz Calling?” unit be connected to the main incoming lines.

Most likely, professional telephony tools and connecters will be needed for the installation. If you are not exceedingly familiar with your phone system wiring, contact a telephone technician specializing in internal building wiring. Although the unit may have both input and output telephone line ports, it is recommended that the unit be connected in parallel with phone lines.

The Ethernet cable can be connected to either the local area network switch or an Ethernet wall jack connected to the network switch.

Ethernet Link Whozz Calling? without Telephone Switch

Ethernet_No_Switch_Wht.png

If your company simply uses standard single line, 2-line, or 4-line phones, the “Whozz Calling?” unit can be placed in any convenient location in which all the phone lines of interest and an Ethernet connection are present.

Connections can be accomplished using the appropriate modular adaptors. Although the unit may have both input and output telephone line ports, it is recommended that the unit be connected in parallel with phone lines.

The Ethernet cable can be connected to either the local area network switch or an Ethernet wall jack connected to the network switch.

Vertex with Simple Hosted VoIP Environment

Simple_Hosted.png

Remove the original connection (Grey dotted line), and connect the gateway router to the network switch via the Vertex “VoIP Bridge Ports”. The Vertex Management port connects to the network switch. Depending on your application software, the data output will be delivered via the Management Port connection or the serial port. All green lines above indicate new connections.

Vertex with Hosted VoIP and Auxiliary Switch

Simple_Hosted.png

When an auxiliary network switch is used for the phone connections, the Vertex would monitor VoIP traffic between the two switches.  Remove the original connection (Grey dotted line), and connect the Main switch to the Auxiliary Switch via the Vertex “VoIP Bridge Ports”. The Vertex Management port connects to the network switch. Depending on your application software, the data output will be delivered via the Management Port connection or the serial port. All green lines above indicate new connections.

Vertex with Hosted Separate VoIP and Data Networks

Separate_VoIP_and_Data.png

This network architecture is seen with controlled POS systems that supply a separate router enabling all their equipment to reside within its own subnet. Remove the original connection (Grey dotted line), and connect the Gateway Router to the Phone Network Switch via the Vertex “VoIP Bridge Ports”

If the POS application collects Caller ID via Ethernet, connect the Vertex “Management Port” and your PC running the Vertex Config. Tool (VCT) to the Data Subnet Router. If the POS obtains Caller ID data through a Serial Port, connect the Management Port and your PC running VCT to the VoIP network.

Vertex with Managed VoIP and SIP Gateway

Managed_VoIP_SIP_Gateway.png

Managed VoIP service employs a SIP server device on site to process calls.  If the SIP server provides the Gateway for external VoIP traffic, refer to this diagram. The key to any Vertex installation is to route the network cable carrying all VoIP traffic through the two Vertex “VoIP Bridge Ports”.  The Vertex Management port connects to the data network switch.  

Any on-site Asterisk switch deployed is technically a Managed VoIP system.  But, for Asterisk switches using the Data Gateway to route external VoIP traffic, refer to the Hosted VoIP diagrams for connections
.