Bolt On Technology the leader in automotive add on software adds Who's Calling Pro module to their software portfolio. Who's Calling Pro integrates directly with several popular Shop Management Systems including Mitchell1 Manager & Snap-On ShopKey. Our module seamlessly integrates into your existing management system and helps automate routine inbound call processes. At a glance you have the information regarding the inbound customer information. Our information screen provides insight into the customer calling in, including spending amounts, number of vehicles, notice of vehicle recommendations and rapid appointment setting feature.
SmartCALL instantly pops your TRACS customer info onto your computer screen before the phone rings. You can tell if it's a new or existing customer and view the customer's vehicle or repair order with a single click. The pop-up automatically clears once the call is complete. SmartCALL monitors all incoming and outgoing calls, you can also do a daily call analysis to measure calls per hour, missed calls, times when all lines are busy, and more. You can even see who may have called after hours so you can follow up the next morning and save the sale.
R.O. Writer Shop Management Software helps Automotive Repair and Tire Shops work smarter and faster. Features include Smart eCat, which checks part pricing and availability for 10 suppliers in 10 seconds, all at the same time. Other features include: Scheduling, AP, AR, Inventory Control, Marketing, multi-store solutions and more. Plus: the R.O. Touch mobile app that connects owners, service writers, and technicians via mobile technology. When you add Whozz Calling, you'll see the customer's name, phone number and whether they have any open or closed repair orders in history. You'll also get detailed reporting on when the customer called, how many rings to answer, call duration and more!