Caller ID Example Application
Many software designers envision a Caller ID system in which the customer record automatically pops up for employee without any user intervention. While this scheme might be appropriate in a single phone line, single computer environment, there is a far better method being used in a multiple line, multiple workstation scenario. It involves allowing the user to select which call to pop up and when.
When users are allowed to control the pop up screens, a host of benefits can be derived from the fact that any workstation can pop up any phone call, on any line, at any time.
The Example application provides the software designer a graphical representation of what type of information the user might see and how they would invoke a customer record pop up in a multi-line environment.