The Scout is a self-contained remote telephone monitoring hardware device that captures and stores inbound and outbound Caller ID along with all detailed call data. Caller ID time & date, name and number, outbound time & date and number dialed, along with all other call detail can be downloaded via its on-board modem from an off-site computer. This allows for tracking of all phone activity at satellite branches of your organization. Designed for Call Accounting applications when an on-site computer connection is not available

Pricing

Uses

	Build your prospect database. Reverse append Caller ID addresses to phone numbers.
	Call back customers that hang up during busy times. The units logs all calls whether answered or not.
	Automatically bill clients by capturing account codes dialed and linking to billing software.
	Determine number of telephony personnel required. Units tracks number of rings before calls are answered and phone call duration.
	Track outbound telemarketing productivity. Calculate number of contacts, number of calls, and average time on phone.
	Track Interactive Voice Response (IVR) selections. Unit reports all dialed digits during phone call.
	Save on long distance charges by deterring employee personal calls and unauthorized long distance usage.

Hardware Features

	Inbound Data indicates Line Number, Caller ID Time & Date, Name & Number, Call Duration, Number of Rings Before Answer, Distinctive Ring Type, and any Dialed Digits during call.
	Outbound Data includes Line Number, Date & Time, Number Dialed, Extra Digits Dialed after answer, and Call Duration.
	First Ring Suppression prevents calls from being answered before Caller ID is delivered.
	Stores 4360 calls records in non-volatile memory.
	Five different ways to access modem
	Download via existing phone lines being monitored, so no additional line is needed
	Units can be configured through serial port or remote modem connection
	Self-contained so no computer needed on site
	All data captured on all lines, all the time. Individual microprocessors on each channel handle data on all lines simultaneously.
	Diagnostic LED's for power, data delivery, ring signal, Caller ID signal, on & off-hook, DTMF digits dialed, and call timing.
	Simple modular connections, wall mount transformer, small and lightweight.
	Product includes power supply, 6' RS232 serial cable, mounting bracket, serial port loopback connector, and manual

Programmer Features

	Data delivered to computer screen either when call is initiated, when call ends, or both
	Simple text output ( Data Format ) allows easy interfacing to custom applications and direct access through a communications terminal
	Calls records are sent as fixed, left justified, space delimited fields and terminated with carriage return & line feeds for simple string reads and field extractions.
	Comprehensive manual designed with the programmer in mind.
	Free technical and programming support for the life of the unit.
	Free Visual Basic application with source code available for Windows software applications.

Specifications and Dimensions:

• Physical Dimensions: 2"H x 8.1"W x 6.25"D
• Shipping Dimensions: 3.25" x 13" x 9.5"
• Shipping Weight: 4lbs. (1.8 kg)
• External Power Supply: Output 9VDC Unregulated
  • Standard Power Supply Input: 120V, 350mA
  • Optional Power Supply Input: 220V, 350mA
  • Current Draw: (Scout 4) < 320mA, (Scout 8) < 350mA
• Phone Connections: Modular RJ11 (2 Wire) and RJ14 (4 Wire)
• Computer Connection: Remote Modem and 9-9 Pin straight-wired RS232 serial cable
• Ringer Equivalence (REN): 0.1B
• UL, SA and FCC approved

Users Guide and Programming Manual in PDF format

Scout 4/8 Manual (requires Adobe Acrobat Reader)

Free Programming Tools

Whozz Calling ? "Listener" and Source Code

Data Format

All CallerID.com serial devices conform to the same format. The simple, fixed field, space delimited, text output data stream is shown in the Data Format description.

How it Works

Scout units can be used with any telephone system as long as the main phone lines coming into the building are analog. Incoming phone lines plug into the unit via modular input and output jacks (RJ11 and RJ14) so phone connections are a snap. The unit connects the same way even if a digital system, KSU, or PBX is present. If more convenient, units can even be connected in parallel with incoming phone lines. Remote data retrieval is accomplished by calling line 1, connecting with the on-board modem, and downloading data with simple text commands. A remote connection to the Scout modem can be accomplished 5 different ways, so access to data is always available.

Branch 1 Branch 2 Branch 3 Branch 4 Home Office Remote Data Retrieval

Real World Applications

"We have installed over 300 Scout units to determine calling patterns of our panelists for a research project. This information helps the marketing group determine which services our customers need. The Scout makes these important surveys possible."

Glen Brown - AT&T Consumer Labs

"With offices in 9 cities, we helped our sales people get qualified leads and close more sales. We determined which customers had called and not purchased; then we sent them coupons, improving our sell-through. By determining the number of calls vs. sales we can evaluate if their closing ratios need improving."

Gloria Talbert - Jacobson Sales

"I always bought 4 stations at a time in my advertising plan. By using the Scout and distinctive ring service, I found which stations were really pulling in the most patients. I used the same commercial with a different phone number on each station. Now, I only use two stations and get virtually the same number of new patients each month."

Michael Cohen, D.C.

"We do telephone surveys of our branch offices and the Scout provides us a means for automated collection and quick retrieval of callers' numbers. This gives us instant feed-back from our customers. . . . we now rank in the top 5 in customer service satisfaction among large organizations."

J. DeLozier - Social Security Administration